Missed the SNAP Income Check Deadline? How to Get Help Restoring Your Benefits
On September 16, the Oregon Department of Human Services (ODHS) began sending notices that some SNAP and TANF recipients may need to provide information by September 28 to keep their benefits. The notices went to more than 1,700 of the nearly 640,000 people on SNAP in Oregon, in households that reported income below 130 percent of the federal poverty level while The Work Number, an employment and income database, showed their income may be at or above that level. Households that did not respond may see SNAP, and TANF if they receive it, reduced or closed starting with October benefits. ODHS is running these checks to improve benefit accuracy and lower Oregon’s SNAP payment error rate, which is above 14 percent, and it expects more income checks over the next 12 to 15 months.
If you missed this reporting date, you may still be able to find assistance with your benefits. A notice does not automatically mean you will lose benefits, and ODHS says people who missed the deadline should still reach out because a worker may be able to help.
Contact ODHS to Update Your Case
If you missed the September 28 deadline, contact ODHS as soon as you can. Respond even if you think the information is wrong, since an eligibility worker can review it with you. You do not need to contact your employer; send the information ODHS asked for. Reporting online through a ONE Online account is often the fastest way.
Time: Monday. 7:00AM – 6:00pm PST, recurring weekly, Monday through Friday.
Format: Virtual
Platform: Online and phone — ONE Online (Report a Change) · Report Changes for SNAP
Phone/Alternative Access: Call the ONE Customer Service Center at 800-699-9075. Relay calls are welcome. You can also call or visit a local office, Monday to Friday, 8:00 AM to 5:00 PM PST, using the ODHS Office Finder, or mail your papers to the address shown on your SNAP notice.
Ask for a Hearing If You Disagree with a Decision
If ODHS reduces or closes your benefits, it will send a notice that explains the decision, the next steps, and your rights. You have the right to challenge the decision by asking for a hearing, which is held by the Office of Administrative Hearings, separate from ODHS. For SNAP, you can ask for a hearing by phone, in writing, in person, or on form MSC 0443. Your decision notice lists your deadlines, including the deadline to ask that your benefits stay the same until the hearing decision. If you keep receiving benefits and the hearing does not go your way, you may need to pay back benefits you should not have received. For SNAP, you can also ask for a hearing at any time during your certification period if you disagree with your current benefit amount.
Time: Monday. 7:00AM – 6:00pm PST, recurring weekly, Monday through Friday.
Format: Virtual
Platform: Phone, mail, or in person — Administrative Hearing Request (MSC 0443) · ODHS Benefits Help
Phone/Alternative Access: Call 800-699-9075 or your local ODHS office to request a hearing by phone.
Free Legal Help
Public Benefits Hotline — oregonlawhelp.org Public Benefits Hotline · Run by Legal Aid Services of Oregon and the Oregon Law Center. Call 800-520-5292 or 503-241-4111: Monday and Thursday, 1:00 PM to 4:00 PM PST; Tuesday and Wednesday, 9:30 AM to 12:30 PM PST. Jackson County callers are referred to the Center for Non-Profit Legal Services.
What to Do If You Have a Problem Getting Benefits with ODHS — Oregon Law Help guide · Your rights with ODHS and how to appeal a decision.
How to Prepare for an Oregon Administrative Hearing — Oregon Law Help hearing guide
ODHS Resources
Apply for SNAP or Update Your Benefits — benefits.oregon.gov
ODHS Benefits Help — Benefits Help page · For ONE Online account problems such as a locked account or password reset, call 833-978-1073, Monday to Friday, 7:00 AM to 6:00 PM PST.
Find a Local ODHS Office — ODHS Office Finder
Help With Food and Basic Needs
211info — 211info.org · Dial 211 or 866-698-6155, Monday to Friday, 8:00 AM to 6:00 PM PST. Text your zip code to 898211, Monday to Friday, 9:00 AM to 5:00 PM PST.
ODHS Food Resources — Food Resources page · Food options beyond SNAP.
Contact Oregon Department of Human Services
Phone: 800-699-9075
Address: 500 Summer Street NE, E15, Salem, OR 97301
Website: www.oregon.gov/odhs
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