Getting and Keeping SNAP Food Benefits in Oregon:
Where to Find Help
SNAP food benefits help Oregon households buy groceries, and the rules for applying, reporting, and renewing can feel complicated. Whether you are applying for the first time, received a notice asking for more information, or had your benefits reduced or stopped, a worker may be able to help you sort it out.
We share how to apply for SNAP, respond to notices and report changes, complete your Periodic Report and renewal, ask for a hearing if you disagree with a decision, and find free legal help and food support in the meantime.
The Oregon Department of Human Services is the state agency that runs SNAP food benefits, TANF cash assistance, and other programs that help Oregonians meet basic needs.
Apply for SNAP
You can apply online, by phone, in person, or by mail or fax. To qualify, you must live in Oregon, meet income limits, and be a U.S. citizen or an eligible non-citizen, and some adults ages 18 to 64 without children under 14 must meet work rules. After you apply, ODHS contacts you to schedule an interview in person or by phone to go over your information. Free help with your application is available by phone or in person from ODHS community partners.
Time: Monday. 7:00AM – 6:00pm PST, recurring weekly, Monday through Friday.
Format: Virtual
Platform: Online and phone — Apply at benefits.oregon.gov · SNAP Food Benefits
Phone/Alternative Access: Call the ONE Customer Service Center at 800-699-9075. Relay calls are welcome. You can also call or visit a local office, Monday to Friday, 8:00 AM to 5:00 PM PST, using the ODHS Office Finder, or call 211 for help finding application support near you.
Keep Your Benefits Current
If you get a notice asking for more information, read it carefully and respond by the date listed, even if you think the information is wrong. An eligibility worker can review it with you, and if you miss a deadline, contact ODHS anyway because a worker may still be able to help. Some changes, such as household income rising above the limit for your household size, must be reported by the 10th of the next month. About halfway through your benefit period, ODHS mails a Periodic Report, and you will get a renewal notice 45 days before your benefits end. Turning these in on time keeps your benefits from stopping or arriving late. Reporting online through a ONE Online account is often the fastest way.
Time: Monday. 7:00AM – 6:00pm PST, recurring weekly, Monday through Friday.
Format: Virtual
Platform: Online and phone — ONE Online (Report a Change) · Report Changes for SNAP · Periodic Report
Phone/Alternative Access: Call the ONE Customer Service Center at 800-699-9075. Relay calls are welcome. You can also call or visit a local office, Monday to Friday, 8:00 AM to 5:00 PM PST, using the ODHS Office Finder, or mail your papers to the address shown on your SNAP notice.
Ask for a Hearing If You Disagree With a Decision
If ODHS reduces, stops, or denies your benefits, it will send a notice that explains the decision, the next steps, and your rights. You have the right to challenge the decision by asking for a hearing, which is held by the Office of Administrative Hearings, separate from ODHS. For SNAP, you can ask for a hearing by phone, in writing, in person, or on form MSC 0443. Your decision notice lists your deadlines, including the deadline to ask that your benefits stay the same until the hearing decision. If you keep receiving benefits and the hearing does not go your way, you may need to pay back benefits you should not have received. For SNAP, you can also ask for a hearing at any time during your certification period if you disagree with your current benefit amount.
Time: Monday. 7:00AM – 6:00pm PST, recurring weekly, Monday through Friday.
Format: Virtual
Platform: Phone, mail, or in person — Administrative Hearing Request (MSC 0443) · ODHS Benefits Help
Phone/Alternative Access: Call 800-699-9075 or your local ODHS office to request a hearing by phone.
Free Legal Help
Public Benefits Hotline — oregonlawhelp.org Public Benefits Hotline · Run by Legal Aid Services of Oregon and the Oregon Law Center. Call 800-520-5292 or 503-241-4111: Monday and Thursday, 1:00 PM to 4:00 PM PST; Tuesday and Wednesday, 9:30 AM to 12:30 PM PST. Jackson County callers are referred to the Center for Non-Profit Legal Services.
What to Do If You Have a Problem Getting Benefits with ODHS — Oregon Law Help guide · Your rights with ODHS and how to appeal a decision.
How to Prepare for an Oregon Administrative Hearing — Oregon Law Help hearing guide
ODHS Resources
Apply for SNAP or Update Your Benefits — benefits.oregon.gov
Get Help Applying for SNAP — SNAP application help · Free help from ODHS community partners.
SNAP Work Rules — Work Rules page
ODHS Benefits Help — Benefits Help page · For ONE Online account problems such as a locked account or password reset, call 833-978-1073, Monday to Friday, 7:00 AM to 6:00 PM PST.
Find a Local ODHS Office — ODHS Office Finder
Help With Food and Basic Needs
211info — 211info.org · Dial 211 or 866-698-6155, Monday to Friday, 8:00 AM to 6:00 PM PST. Text your zip code to 898211, Monday to Friday, 9:00 AM to 5:00 PM PST.
ODHS Food Resources — Food Resources page · Food options beyond SNAP.
Aging and Disability Resource Connection of Oregon — adrcoforegon.org · Help for older adults and people with disabilities. Call 855-673-2372.
Contact Oregon Department of Human Services
Phone: 800-699-9075
Address: 500 Summer Street NE, E15, Salem, OR 97301
Website: www.oregon.gov/odhs
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