PeerGalaxy

Oregon's Peer Support Directory

PeerGalaxy Original Calendar

Welcome to PeerGalaxy Calendar featuring over 99,000+ monthly offerings of FREE telephone- and online-accessible peer support, recovery support + wellness activities!

Over 30+ warmlines plus webinars, workshops, job postings, special events, consumer input opportunities and more.

WE ARE PEER FOR YOU!

Click the Accessibility Button on the right side, halfway down in the middle, for enhanced viewing and/or access options!  Click the Translate Button in the lower left corner for language options. 

Your use of this site is subject to the Privacy Policy, Terms and Conditions of Use.  Reminder: Fees or charges may be charged by your carrier for sending or receiving SMS text messaging, phone, or data.

If you have an event to add, email us: webmail@peergalaxy.com

How Events are Sorted:

First, at the top of the list: SAMHSA Disaster Helpline and similar links.

Next in the list: Bundled “All Day” Events for organizations with events happening at multiple times throughout the day and/or in many formats or locations; these are bundled into a single listing to prevent endless scrolling.  Usually these offer a lookup by zip code or other criteria. 

Lastly, Time-Specific Events listed by start time from 12:01am early morning to 11:59pm late night.  Warmlines and places east of Oregon’s time zone tend to start earlier (e.g. 4am in Oregon is 7am in New York).

Oct
4
Wed
2023
0 – Helpline – SAMHSA Disaster Distress Helpline @ (800) 985-5990 (Multilingual) or (800) 846-8517 (TTY) – 24/7 Weekdays and Weekends
Oct 4 all-day

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

DDH Online Peer Support Communities

In an effort to broaden our reach to disaster survivors and emergency responders, the Disaster Distress Helpline has developed online peer support communities through Facebook Groups for those who have experienced a natural or human-caused disaster. These online communities offer opportunities for survivors and responders to connect with others who have experienced similar events, share accurate information and trusted resources, and help one another continue to heal from the effects of a traumatic event.

What Does it Offer?

The purpose of DDH Online Peer Support Communities is to create enhanced opportunities for survivors and responders of disaster to come together for mutual aid and emotional support.

DDH Online Peer Support Communities Also Include:

Trained Peer Supporters

DDH Online Peer Support includes trained peer supporters who assist with group moderation and vetting resources. In addition to community forums, our goal is also to create purposeful discussions lead by peer supporters with specific themes and relevant topics. While each survivor and responder’s experiences are unique, being with peers who have had a similar experience can promote connection, offer new ways of coping, and build a foundation of trust.

Peer support does not take the place of therapy or counseling. The opportunity to provide mutual aid and support to others who have faced similar challenges, when and where they need it, offers hope that healing and recovery is possible after a disaster.

Immediate Crisis Support

All DDH Online Peer Support Communities are monitored 24/7 by a designated DDH crisis center where crisis counselors are available to talk to members who may be in emotional distress and need crisis support. Members can talk to a counselor at any time of the day or night via Crisis Support Over Messenger (CSOM).

Available Communities

Survivors and Responders of the COVID-19 Pandemic 

DDH Online Peer Support Communities offer peer support for anyone who identifies as a survivor or responder of the COVID-19 pandemic. Both survivors and responders can come together for mutual aid, to share trusted resources, and to help one another continue to heal from the effects of a national pandemic. Survivors and responders may include but are not limited to, any healthcare workers, emergency responders, parents/caregivers, educators, individuals who have lost loved ones, people who are dealing with “Long-haul COVID”, those impacted by job loss or economic hardship during the pandemic, and anyone else who has been significantly impacted by the COVID-19 pandemic. DDH-trained Peer Supporters are also available to listen and offer validation and encouragement. Additionally, they provide structured moderation within the community to engage members in meaningful discussions on relevant topics and offer timely and trusted resources. To join our Facebook group dedicated to Survivors and Responders of the COVID-19 Pandemic, click here.

Survivors of Mass Violence

DDH Online Peer Support Communities offer peer support for survivors of mass violence in the United States including mass shootings, terrorist attacks, or other large-scale community violence. Survivors and loved ones who have experienced mass violence can connect with one another and provide emotional support in the aftermath of a mass violence incident, including how to cope with activating events and memorials, self-care strategies, and challenges with daily living. DDH-trained Peer Supporters are available to listen to members, and offer validation and encouragement. They also provide structured moderation to engage members in meaningful discussions on relevant topics and provide timely and trusted resources. If you are a survivor or the loved one of a survivor of mass violence and need support, please join our Facebook group by requesting to be a member here.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

0 – Helpline – SAMHSA’s National Helpline 24/7 – Línea Nacional de Ayuda de SAMHSA de salud mental y adicciones – (800) 622-4357
Oct 4 all-day

 

SAMHSA’s National Helpline, 1-800-662-HELP (4357) (also known as the Treatment Referral Routing Service), or TTY: 1-800-487-4889 is a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations.

Línea Nacional de Ayuda de SAMHSA

  • La Línea Nacional de Ayuda de SAMHSA es un servicio gratuito, confidencial, disponible las 24 horas, los 7 días de la semana, los 365 días del año. Esta línea telefónica es un servicio de información (en inglés y español) para personas y familias que enfrentan trastornos mentales o de uso de sustancias.

     

    Visite también el localizador de tratamientos.

Suggested Resources

What Is Substance Abuse Treatment? A Booklet for Families
Created for family members of people with alcohol abuse or drug abuse problems. Answers questions about substance abuse, its symptoms, different types of treatment, and recovery. Addresses concerns of children of parents with substance use/abuse problems.

It’s Not Your Fault (NACoA) (PDF | 12 KB)

Assures teens with parents who abuse alcohol or drugs that, “It’s not your fault!” and that they are not alone. Encourages teens to seek emotional support from other adults, school counselors, and youth support groups such as Alateen, and provides a resource list.

After an Attempt: A Guide for Taking Care of Your Family Member After Treatment in the Emergency Department
Aids family members in coping with the aftermath of a relative’s suicide attempt. Describes the emergency department treatment process, lists questions to ask about follow-up treatment, and describes how to reduce risk and ensure safety at home.

Family Therapy Can Help: For People in Recovery From Mental Illness or Addiction
Explores the role of family therapy in recovery from mental illness or substance abuse. Explains how family therapy sessions are run and who conducts them, describes a typical session, and provides information on its effectiveness in recovery.

01 – Helpline – SAMHSA – Substance Use and Mental Health Services Administration – Strength After – Online Peer Support Communities – COVID-19 Survivors and Responders Support Group – Mass Violence Support Group – 24/7 @ Facebook Groups
Oct 4 all-day

DDH ONLINE PEER SUPPORT COMMUNITIES

In an effort to broaden our reach to disaster survivors and emergency responders, the Disaster Distress Helpline has developed online peer support communities through Facebook Groups for those who have experienced a natural or human-caused disaster. These online communities offer opportunities for survivors and responders to connect with others who have experienced similar events, share accurate information and trusted resources, and help one another continue to heal from the effects of a traumatic event.

What Does it Offer?

The purpose of DDH Online Peer Support Communities is to create enhanced opportunities for survivors and responders of disaster to come together for mutual aid and emotional support.

DDH Online Peer Support Communities Also Include:

Trained Peer Supporters

DDH Online Peer Support includes trained peer supporters who assist with group moderation and vetting resources. In addition to community forums, our goal is also to create purposeful discussions lead by peer supporters with specific themes and relevant topics. While each survivor and responder’s experiences are unique, being with peers who have had a similar experience can promote connection, offer new ways of coping, and build a foundation of trust.

Peer support does not take the place of therapy or counseling. The opportunity to provide mutual aid and support to others who have faced similar challenges, when and where they need it, offers hope that healing and recovery is possible after a disaster.

Immediate Crisis Support

All DDH Online Peer Support Communities are monitored 24/7 by a designated DDH crisis center, where crisis counselors are available to talk to members who may be in emotional distress and need crisis support. Members can talk to a counselor at any time of the day or night via Crisis Support Over Messenger (CSOM).

Available Communities

Survivors and Responders of the COVID-19 Pandemic 

DDH Online Peer Support Communities offer peer support for anyone who identifies as a survivor or responder of the COVID-19 pandemic. Both survivors and responders can come together for mutual aid, to share trusted resources, and to help one another continue to heal from the effects of a national pandemic. Survivors and responders may include but are not limited to, any healthcare workers, emergency responders, parents/caregivers, educators, individuals who have lost loved ones, people who are dealing with “Long-haul COVID”, those impacted by job loss or economic hardship during the pandemic, and anyone else who has been significantly impacted by the COVID-19 pandemic. DDH-trained Peer Supporters are also available to listen and offer validation and encouragement. Additionally, they provide structured moderation within the community to engage members in meaningful discussions on relevant topics and offer timely and trusted resources. To join our Facebook group dedicated to Survivors and Responders of the COVID-19 Pandemic, click here.

Survivors of Mass Violence

DDH Online Peer Support Communities offer peer support for survivors of mass violence in the United States including mass shootings, terrorist attacks, or other large-scale community violence. Survivors and loved ones who have experienced mass violence can connect with one another and provide emotional support in the aftermath of a mass violence incident, including how to cope with activating events and memorials, self-care strategies, and challenges with daily living. DDH-trained Peer Supporters are available to listen to members, and offer validation and encouragement. They also provide structured moderation to engage members in meaningful discussions on relevant topics and provide timely and trusted resources. If you are a survivor or the loved one of a survivor of mass violence and need support, please join our Facebook group by requesting to be a member here.

01 – Hotline – SAMHSA Disaster Distress Videophone @ (800) 985-5990 and ASL NOW APP link for American Sign Language (ASL) Users – 24/7 Weekdays and Weekends @ phone
Oct 4 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Call or Text (800)-985-5990 or Visit ASL NOW link below
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

.

Videos:

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
5
Thu
2023
0 – Helpline – SAMHSA Disaster Distress Helpline @ (800) 985-5990 (Multilingual) or (800) 846-8517 (TTY) – 24/7 Weekdays and Weekends
Oct 5 all-day

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

DDH Online Peer Support Communities

In an effort to broaden our reach to disaster survivors and emergency responders, the Disaster Distress Helpline has developed online peer support communities through Facebook Groups for those who have experienced a natural or human-caused disaster. These online communities offer opportunities for survivors and responders to connect with others who have experienced similar events, share accurate information and trusted resources, and help one another continue to heal from the effects of a traumatic event.

What Does it Offer?

The purpose of DDH Online Peer Support Communities is to create enhanced opportunities for survivors and responders of disaster to come together for mutual aid and emotional support.

DDH Online Peer Support Communities Also Include:

Trained Peer Supporters

DDH Online Peer Support includes trained peer supporters who assist with group moderation and vetting resources. In addition to community forums, our goal is also to create purposeful discussions lead by peer supporters with specific themes and relevant topics. While each survivor and responder’s experiences are unique, being with peers who have had a similar experience can promote connection, offer new ways of coping, and build a foundation of trust.

Peer support does not take the place of therapy or counseling. The opportunity to provide mutual aid and support to others who have faced similar challenges, when and where they need it, offers hope that healing and recovery is possible after a disaster.

Immediate Crisis Support

All DDH Online Peer Support Communities are monitored 24/7 by a designated DDH crisis center where crisis counselors are available to talk to members who may be in emotional distress and need crisis support. Members can talk to a counselor at any time of the day or night via Crisis Support Over Messenger (CSOM).

Available Communities

Survivors and Responders of the COVID-19 Pandemic 

DDH Online Peer Support Communities offer peer support for anyone who identifies as a survivor or responder of the COVID-19 pandemic. Both survivors and responders can come together for mutual aid, to share trusted resources, and to help one another continue to heal from the effects of a national pandemic. Survivors and responders may include but are not limited to, any healthcare workers, emergency responders, parents/caregivers, educators, individuals who have lost loved ones, people who are dealing with “Long-haul COVID”, those impacted by job loss or economic hardship during the pandemic, and anyone else who has been significantly impacted by the COVID-19 pandemic. DDH-trained Peer Supporters are also available to listen and offer validation and encouragement. Additionally, they provide structured moderation within the community to engage members in meaningful discussions on relevant topics and offer timely and trusted resources. To join our Facebook group dedicated to Survivors and Responders of the COVID-19 Pandemic, click here.

Survivors of Mass Violence

DDH Online Peer Support Communities offer peer support for survivors of mass violence in the United States including mass shootings, terrorist attacks, or other large-scale community violence. Survivors and loved ones who have experienced mass violence can connect with one another and provide emotional support in the aftermath of a mass violence incident, including how to cope with activating events and memorials, self-care strategies, and challenges with daily living. DDH-trained Peer Supporters are available to listen to members, and offer validation and encouragement. They also provide structured moderation to engage members in meaningful discussions on relevant topics and provide timely and trusted resources. If you are a survivor or the loved one of a survivor of mass violence and need support, please join our Facebook group by requesting to be a member here.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

0 – Helpline – SAMHSA’s National Helpline 24/7 – Línea Nacional de Ayuda de SAMHSA de salud mental y adicciones – (800) 622-4357
Oct 5 all-day

 

SAMHSA’s National Helpline, 1-800-662-HELP (4357) (also known as the Treatment Referral Routing Service), or TTY: 1-800-487-4889 is a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations.

Línea Nacional de Ayuda de SAMHSA

  • La Línea Nacional de Ayuda de SAMHSA es un servicio gratuito, confidencial, disponible las 24 horas, los 7 días de la semana, los 365 días del año. Esta línea telefónica es un servicio de información (en inglés y español) para personas y familias que enfrentan trastornos mentales o de uso de sustancias.

     

    Visite también el localizador de tratamientos.

Suggested Resources

What Is Substance Abuse Treatment? A Booklet for Families
Created for family members of people with alcohol abuse or drug abuse problems. Answers questions about substance abuse, its symptoms, different types of treatment, and recovery. Addresses concerns of children of parents with substance use/abuse problems.

It’s Not Your Fault (NACoA) (PDF | 12 KB)

Assures teens with parents who abuse alcohol or drugs that, “It’s not your fault!” and that they are not alone. Encourages teens to seek emotional support from other adults, school counselors, and youth support groups such as Alateen, and provides a resource list.

After an Attempt: A Guide for Taking Care of Your Family Member After Treatment in the Emergency Department
Aids family members in coping with the aftermath of a relative’s suicide attempt. Describes the emergency department treatment process, lists questions to ask about follow-up treatment, and describes how to reduce risk and ensure safety at home.

Family Therapy Can Help: For People in Recovery From Mental Illness or Addiction
Explores the role of family therapy in recovery from mental illness or substance abuse. Explains how family therapy sessions are run and who conducts them, describes a typical session, and provides information on its effectiveness in recovery.

01 – Helpline – SAMHSA – Substance Use and Mental Health Services Administration – Strength After – Online Peer Support Communities – COVID-19 Survivors and Responders Support Group – Mass Violence Support Group – 24/7 @ Facebook Groups
Oct 5 all-day

DDH ONLINE PEER SUPPORT COMMUNITIES

In an effort to broaden our reach to disaster survivors and emergency responders, the Disaster Distress Helpline has developed online peer support communities through Facebook Groups for those who have experienced a natural or human-caused disaster. These online communities offer opportunities for survivors and responders to connect with others who have experienced similar events, share accurate information and trusted resources, and help one another continue to heal from the effects of a traumatic event.

What Does it Offer?

The purpose of DDH Online Peer Support Communities is to create enhanced opportunities for survivors and responders of disaster to come together for mutual aid and emotional support.

DDH Online Peer Support Communities Also Include:

Trained Peer Supporters

DDH Online Peer Support includes trained peer supporters who assist with group moderation and vetting resources. In addition to community forums, our goal is also to create purposeful discussions lead by peer supporters with specific themes and relevant topics. While each survivor and responder’s experiences are unique, being with peers who have had a similar experience can promote connection, offer new ways of coping, and build a foundation of trust.

Peer support does not take the place of therapy or counseling. The opportunity to provide mutual aid and support to others who have faced similar challenges, when and where they need it, offers hope that healing and recovery is possible after a disaster.

Immediate Crisis Support

All DDH Online Peer Support Communities are monitored 24/7 by a designated DDH crisis center, where crisis counselors are available to talk to members who may be in emotional distress and need crisis support. Members can talk to a counselor at any time of the day or night via Crisis Support Over Messenger (CSOM).

Available Communities

Survivors and Responders of the COVID-19 Pandemic 

DDH Online Peer Support Communities offer peer support for anyone who identifies as a survivor or responder of the COVID-19 pandemic. Both survivors and responders can come together for mutual aid, to share trusted resources, and to help one another continue to heal from the effects of a national pandemic. Survivors and responders may include but are not limited to, any healthcare workers, emergency responders, parents/caregivers, educators, individuals who have lost loved ones, people who are dealing with “Long-haul COVID”, those impacted by job loss or economic hardship during the pandemic, and anyone else who has been significantly impacted by the COVID-19 pandemic. DDH-trained Peer Supporters are also available to listen and offer validation and encouragement. Additionally, they provide structured moderation within the community to engage members in meaningful discussions on relevant topics and offer timely and trusted resources. To join our Facebook group dedicated to Survivors and Responders of the COVID-19 Pandemic, click here.

Survivors of Mass Violence

DDH Online Peer Support Communities offer peer support for survivors of mass violence in the United States including mass shootings, terrorist attacks, or other large-scale community violence. Survivors and loved ones who have experienced mass violence can connect with one another and provide emotional support in the aftermath of a mass violence incident, including how to cope with activating events and memorials, self-care strategies, and challenges with daily living. DDH-trained Peer Supporters are available to listen to members, and offer validation and encouragement. They also provide structured moderation to engage members in meaningful discussions on relevant topics and provide timely and trusted resources. If you are a survivor or the loved one of a survivor of mass violence and need support, please join our Facebook group by requesting to be a member here.

01 – Hotline – SAMHSA Disaster Distress Videophone @ (800) 985-5990 and ASL NOW APP link for American Sign Language (ASL) Users – 24/7 Weekdays and Weekends @ phone
Oct 5 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Call or Text (800)-985-5990 or Visit ASL NOW link below
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

.

Videos:

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
6
Fri
2023
0 – Helpline – SAMHSA Disaster Distress Helpline @ (800) 985-5990 (Multilingual) or (800) 846-8517 (TTY) – 24/7 Weekdays and Weekends
Oct 6 all-day

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

DDH Online Peer Support Communities

In an effort to broaden our reach to disaster survivors and emergency responders, the Disaster Distress Helpline has developed online peer support communities through Facebook Groups for those who have experienced a natural or human-caused disaster. These online communities offer opportunities for survivors and responders to connect with others who have experienced similar events, share accurate information and trusted resources, and help one another continue to heal from the effects of a traumatic event.

What Does it Offer?

The purpose of DDH Online Peer Support Communities is to create enhanced opportunities for survivors and responders of disaster to come together for mutual aid and emotional support.

DDH Online Peer Support Communities Also Include:

Trained Peer Supporters

DDH Online Peer Support includes trained peer supporters who assist with group moderation and vetting resources. In addition to community forums, our goal is also to create purposeful discussions lead by peer supporters with specific themes and relevant topics. While each survivor and responder’s experiences are unique, being with peers who have had a similar experience can promote connection, offer new ways of coping, and build a foundation of trust.

Peer support does not take the place of therapy or counseling. The opportunity to provide mutual aid and support to others who have faced similar challenges, when and where they need it, offers hope that healing and recovery is possible after a disaster.

Immediate Crisis Support

All DDH Online Peer Support Communities are monitored 24/7 by a designated DDH crisis center where crisis counselors are available to talk to members who may be in emotional distress and need crisis support. Members can talk to a counselor at any time of the day or night via Crisis Support Over Messenger (CSOM).

Available Communities

Survivors and Responders of the COVID-19 Pandemic 

DDH Online Peer Support Communities offer peer support for anyone who identifies as a survivor or responder of the COVID-19 pandemic. Both survivors and responders can come together for mutual aid, to share trusted resources, and to help one another continue to heal from the effects of a national pandemic. Survivors and responders may include but are not limited to, any healthcare workers, emergency responders, parents/caregivers, educators, individuals who have lost loved ones, people who are dealing with “Long-haul COVID”, those impacted by job loss or economic hardship during the pandemic, and anyone else who has been significantly impacted by the COVID-19 pandemic. DDH-trained Peer Supporters are also available to listen and offer validation and encouragement. Additionally, they provide structured moderation within the community to engage members in meaningful discussions on relevant topics and offer timely and trusted resources. To join our Facebook group dedicated to Survivors and Responders of the COVID-19 Pandemic, click here.

Survivors of Mass Violence

DDH Online Peer Support Communities offer peer support for survivors of mass violence in the United States including mass shootings, terrorist attacks, or other large-scale community violence. Survivors and loved ones who have experienced mass violence can connect with one another and provide emotional support in the aftermath of a mass violence incident, including how to cope with activating events and memorials, self-care strategies, and challenges with daily living. DDH-trained Peer Supporters are available to listen to members, and offer validation and encouragement. They also provide structured moderation to engage members in meaningful discussions on relevant topics and provide timely and trusted resources. If you are a survivor or the loved one of a survivor of mass violence and need support, please join our Facebook group by requesting to be a member here.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

0 – Helpline – SAMHSA’s National Helpline 24/7 – Línea Nacional de Ayuda de SAMHSA de salud mental y adicciones – (800) 622-4357
Oct 6 all-day

 

SAMHSA’s National Helpline, 1-800-662-HELP (4357) (also known as the Treatment Referral Routing Service), or TTY: 1-800-487-4889 is a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations.

Línea Nacional de Ayuda de SAMHSA

  • La Línea Nacional de Ayuda de SAMHSA es un servicio gratuito, confidencial, disponible las 24 horas, los 7 días de la semana, los 365 días del año. Esta línea telefónica es un servicio de información (en inglés y español) para personas y familias que enfrentan trastornos mentales o de uso de sustancias.

     

    Visite también el localizador de tratamientos.

Suggested Resources

What Is Substance Abuse Treatment? A Booklet for Families
Created for family members of people with alcohol abuse or drug abuse problems. Answers questions about substance abuse, its symptoms, different types of treatment, and recovery. Addresses concerns of children of parents with substance use/abuse problems.

It’s Not Your Fault (NACoA) (PDF | 12 KB)

Assures teens with parents who abuse alcohol or drugs that, “It’s not your fault!” and that they are not alone. Encourages teens to seek emotional support from other adults, school counselors, and youth support groups such as Alateen, and provides a resource list.

After an Attempt: A Guide for Taking Care of Your Family Member After Treatment in the Emergency Department
Aids family members in coping with the aftermath of a relative’s suicide attempt. Describes the emergency department treatment process, lists questions to ask about follow-up treatment, and describes how to reduce risk and ensure safety at home.

Family Therapy Can Help: For People in Recovery From Mental Illness or Addiction
Explores the role of family therapy in recovery from mental illness or substance abuse. Explains how family therapy sessions are run and who conducts them, describes a typical session, and provides information on its effectiveness in recovery.

01 – Helpline – SAMHSA – Substance Use and Mental Health Services Administration – Strength After – Online Peer Support Communities – COVID-19 Survivors and Responders Support Group – Mass Violence Support Group – 24/7 @ Facebook Groups
Oct 6 all-day

DDH ONLINE PEER SUPPORT COMMUNITIES

In an effort to broaden our reach to disaster survivors and emergency responders, the Disaster Distress Helpline has developed online peer support communities through Facebook Groups for those who have experienced a natural or human-caused disaster. These online communities offer opportunities for survivors and responders to connect with others who have experienced similar events, share accurate information and trusted resources, and help one another continue to heal from the effects of a traumatic event.

What Does it Offer?

The purpose of DDH Online Peer Support Communities is to create enhanced opportunities for survivors and responders of disaster to come together for mutual aid and emotional support.

DDH Online Peer Support Communities Also Include:

Trained Peer Supporters

DDH Online Peer Support includes trained peer supporters who assist with group moderation and vetting resources. In addition to community forums, our goal is also to create purposeful discussions lead by peer supporters with specific themes and relevant topics. While each survivor and responder’s experiences are unique, being with peers who have had a similar experience can promote connection, offer new ways of coping, and build a foundation of trust.

Peer support does not take the place of therapy or counseling. The opportunity to provide mutual aid and support to others who have faced similar challenges, when and where they need it, offers hope that healing and recovery is possible after a disaster.

Immediate Crisis Support

All DDH Online Peer Support Communities are monitored 24/7 by a designated DDH crisis center, where crisis counselors are available to talk to members who may be in emotional distress and need crisis support. Members can talk to a counselor at any time of the day or night via Crisis Support Over Messenger (CSOM).

Available Communities

Survivors and Responders of the COVID-19 Pandemic 

DDH Online Peer Support Communities offer peer support for anyone who identifies as a survivor or responder of the COVID-19 pandemic. Both survivors and responders can come together for mutual aid, to share trusted resources, and to help one another continue to heal from the effects of a national pandemic. Survivors and responders may include but are not limited to, any healthcare workers, emergency responders, parents/caregivers, educators, individuals who have lost loved ones, people who are dealing with “Long-haul COVID”, those impacted by job loss or economic hardship during the pandemic, and anyone else who has been significantly impacted by the COVID-19 pandemic. DDH-trained Peer Supporters are also available to listen and offer validation and encouragement. Additionally, they provide structured moderation within the community to engage members in meaningful discussions on relevant topics and offer timely and trusted resources. To join our Facebook group dedicated to Survivors and Responders of the COVID-19 Pandemic, click here.

Survivors of Mass Violence

DDH Online Peer Support Communities offer peer support for survivors of mass violence in the United States including mass shootings, terrorist attacks, or other large-scale community violence. Survivors and loved ones who have experienced mass violence can connect with one another and provide emotional support in the aftermath of a mass violence incident, including how to cope with activating events and memorials, self-care strategies, and challenges with daily living. DDH-trained Peer Supporters are available to listen to members, and offer validation and encouragement. They also provide structured moderation to engage members in meaningful discussions on relevant topics and provide timely and trusted resources. If you are a survivor or the loved one of a survivor of mass violence and need support, please join our Facebook group by requesting to be a member here.

01 – Hotline – SAMHSA Disaster Distress Videophone @ (800) 985-5990 and ASL NOW APP link for American Sign Language (ASL) Users – 24/7 Weekdays and Weekends @ phone
Oct 6 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Call or Text (800)-985-5990 or Visit ASL NOW link below
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

.

Videos:

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
7
Sat
2023
0 – Helpline – SAMHSA Disaster Distress Helpline @ (800) 985-5990 (Multilingual) or (800) 846-8517 (TTY) – 24/7 Weekdays and Weekends
Oct 7 all-day

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

DDH Online Peer Support Communities

In an effort to broaden our reach to disaster survivors and emergency responders, the Disaster Distress Helpline has developed online peer support communities through Facebook Groups for those who have experienced a natural or human-caused disaster. These online communities offer opportunities for survivors and responders to connect with others who have experienced similar events, share accurate information and trusted resources, and help one another continue to heal from the effects of a traumatic event.

What Does it Offer?

The purpose of DDH Online Peer Support Communities is to create enhanced opportunities for survivors and responders of disaster to come together for mutual aid and emotional support.

DDH Online Peer Support Communities Also Include:

Trained Peer Supporters

DDH Online Peer Support includes trained peer supporters who assist with group moderation and vetting resources. In addition to community forums, our goal is also to create purposeful discussions lead by peer supporters with specific themes and relevant topics. While each survivor and responder’s experiences are unique, being with peers who have had a similar experience can promote connection, offer new ways of coping, and build a foundation of trust.

Peer support does not take the place of therapy or counseling. The opportunity to provide mutual aid and support to others who have faced similar challenges, when and where they need it, offers hope that healing and recovery is possible after a disaster.

Immediate Crisis Support

All DDH Online Peer Support Communities are monitored 24/7 by a designated DDH crisis center where crisis counselors are available to talk to members who may be in emotional distress and need crisis support. Members can talk to a counselor at any time of the day or night via Crisis Support Over Messenger (CSOM).

Available Communities

Survivors and Responders of the COVID-19 Pandemic 

DDH Online Peer Support Communities offer peer support for anyone who identifies as a survivor or responder of the COVID-19 pandemic. Both survivors and responders can come together for mutual aid, to share trusted resources, and to help one another continue to heal from the effects of a national pandemic. Survivors and responders may include but are not limited to, any healthcare workers, emergency responders, parents/caregivers, educators, individuals who have lost loved ones, people who are dealing with “Long-haul COVID”, those impacted by job loss or economic hardship during the pandemic, and anyone else who has been significantly impacted by the COVID-19 pandemic. DDH-trained Peer Supporters are also available to listen and offer validation and encouragement. Additionally, they provide structured moderation within the community to engage members in meaningful discussions on relevant topics and offer timely and trusted resources. To join our Facebook group dedicated to Survivors and Responders of the COVID-19 Pandemic, click here.

Survivors of Mass Violence

DDH Online Peer Support Communities offer peer support for survivors of mass violence in the United States including mass shootings, terrorist attacks, or other large-scale community violence. Survivors and loved ones who have experienced mass violence can connect with one another and provide emotional support in the aftermath of a mass violence incident, including how to cope with activating events and memorials, self-care strategies, and challenges with daily living. DDH-trained Peer Supporters are available to listen to members, and offer validation and encouragement. They also provide structured moderation to engage members in meaningful discussions on relevant topics and provide timely and trusted resources. If you are a survivor or the loved one of a survivor of mass violence and need support, please join our Facebook group by requesting to be a member here.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

0 – Helpline – SAMHSA’s National Helpline 24/7 – Línea Nacional de Ayuda de SAMHSA de salud mental y adicciones – (800) 622-4357
Oct 7 all-day

 

SAMHSA’s National Helpline, 1-800-662-HELP (4357) (also known as the Treatment Referral Routing Service), or TTY: 1-800-487-4889 is a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations.

Línea Nacional de Ayuda de SAMHSA

  • La Línea Nacional de Ayuda de SAMHSA es un servicio gratuito, confidencial, disponible las 24 horas, los 7 días de la semana, los 365 días del año. Esta línea telefónica es un servicio de información (en inglés y español) para personas y familias que enfrentan trastornos mentales o de uso de sustancias.

     

    Visite también el localizador de tratamientos.

Suggested Resources

What Is Substance Abuse Treatment? A Booklet for Families
Created for family members of people with alcohol abuse or drug abuse problems. Answers questions about substance abuse, its symptoms, different types of treatment, and recovery. Addresses concerns of children of parents with substance use/abuse problems.

It’s Not Your Fault (NACoA) (PDF | 12 KB)

Assures teens with parents who abuse alcohol or drugs that, “It’s not your fault!” and that they are not alone. Encourages teens to seek emotional support from other adults, school counselors, and youth support groups such as Alateen, and provides a resource list.

After an Attempt: A Guide for Taking Care of Your Family Member After Treatment in the Emergency Department
Aids family members in coping with the aftermath of a relative’s suicide attempt. Describes the emergency department treatment process, lists questions to ask about follow-up treatment, and describes how to reduce risk and ensure safety at home.

Family Therapy Can Help: For People in Recovery From Mental Illness or Addiction
Explores the role of family therapy in recovery from mental illness or substance abuse. Explains how family therapy sessions are run and who conducts them, describes a typical session, and provides information on its effectiveness in recovery.

01 – Helpline – SAMHSA – Substance Use and Mental Health Services Administration – Strength After – Online Peer Support Communities – COVID-19 Survivors and Responders Support Group – Mass Violence Support Group – 24/7 @ Facebook Groups
Oct 7 all-day

DDH ONLINE PEER SUPPORT COMMUNITIES

In an effort to broaden our reach to disaster survivors and emergency responders, the Disaster Distress Helpline has developed online peer support communities through Facebook Groups for those who have experienced a natural or human-caused disaster. These online communities offer opportunities for survivors and responders to connect with others who have experienced similar events, share accurate information and trusted resources, and help one another continue to heal from the effects of a traumatic event.

What Does it Offer?

The purpose of DDH Online Peer Support Communities is to create enhanced opportunities for survivors and responders of disaster to come together for mutual aid and emotional support.

DDH Online Peer Support Communities Also Include:

Trained Peer Supporters

DDH Online Peer Support includes trained peer supporters who assist with group moderation and vetting resources. In addition to community forums, our goal is also to create purposeful discussions lead by peer supporters with specific themes and relevant topics. While each survivor and responder’s experiences are unique, being with peers who have had a similar experience can promote connection, offer new ways of coping, and build a foundation of trust.

Peer support does not take the place of therapy or counseling. The opportunity to provide mutual aid and support to others who have faced similar challenges, when and where they need it, offers hope that healing and recovery is possible after a disaster.

Immediate Crisis Support

All DDH Online Peer Support Communities are monitored 24/7 by a designated DDH crisis center, where crisis counselors are available to talk to members who may be in emotional distress and need crisis support. Members can talk to a counselor at any time of the day or night via Crisis Support Over Messenger (CSOM).

Available Communities

Survivors and Responders of the COVID-19 Pandemic 

DDH Online Peer Support Communities offer peer support for anyone who identifies as a survivor or responder of the COVID-19 pandemic. Both survivors and responders can come together for mutual aid, to share trusted resources, and to help one another continue to heal from the effects of a national pandemic. Survivors and responders may include but are not limited to, any healthcare workers, emergency responders, parents/caregivers, educators, individuals who have lost loved ones, people who are dealing with “Long-haul COVID”, those impacted by job loss or economic hardship during the pandemic, and anyone else who has been significantly impacted by the COVID-19 pandemic. DDH-trained Peer Supporters are also available to listen and offer validation and encouragement. Additionally, they provide structured moderation within the community to engage members in meaningful discussions on relevant topics and offer timely and trusted resources. To join our Facebook group dedicated to Survivors and Responders of the COVID-19 Pandemic, click here.

Survivors of Mass Violence

DDH Online Peer Support Communities offer peer support for survivors of mass violence in the United States including mass shootings, terrorist attacks, or other large-scale community violence. Survivors and loved ones who have experienced mass violence can connect with one another and provide emotional support in the aftermath of a mass violence incident, including how to cope with activating events and memorials, self-care strategies, and challenges with daily living. DDH-trained Peer Supporters are available to listen to members, and offer validation and encouragement. They also provide structured moderation to engage members in meaningful discussions on relevant topics and provide timely and trusted resources. If you are a survivor or the loved one of a survivor of mass violence and need support, please join our Facebook group by requesting to be a member here.

01 – Hotline – SAMHSA Disaster Distress Videophone @ (800) 985-5990 and ASL NOW APP link for American Sign Language (ASL) Users – 24/7 Weekdays and Weekends @ phone
Oct 7 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Call or Text (800)-985-5990 or Visit ASL NOW link below
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

.

Videos:

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
8
Sun
2023
0 – Helpline – SAMHSA Disaster Distress Helpline @ (800) 985-5990 (Multilingual) or (800) 846-8517 (TTY) – 24/7 Weekdays and Weekends
Oct 8 all-day

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

DDH Online Peer Support Communities

In an effort to broaden our reach to disaster survivors and emergency responders, the Disaster Distress Helpline has developed online peer support communities through Facebook Groups for those who have experienced a natural or human-caused disaster. These online communities offer opportunities for survivors and responders to connect with others who have experienced similar events, share accurate information and trusted resources, and help one another continue to heal from the effects of a traumatic event.

What Does it Offer?

The purpose of DDH Online Peer Support Communities is to create enhanced opportunities for survivors and responders of disaster to come together for mutual aid and emotional support.

DDH Online Peer Support Communities Also Include:

Trained Peer Supporters

DDH Online Peer Support includes trained peer supporters who assist with group moderation and vetting resources. In addition to community forums, our goal is also to create purposeful discussions lead by peer supporters with specific themes and relevant topics. While each survivor and responder’s experiences are unique, being with peers who have had a similar experience can promote connection, offer new ways of coping, and build a foundation of trust.

Peer support does not take the place of therapy or counseling. The opportunity to provide mutual aid and support to others who have faced similar challenges, when and where they need it, offers hope that healing and recovery is possible after a disaster.

Immediate Crisis Support

All DDH Online Peer Support Communities are monitored 24/7 by a designated DDH crisis center where crisis counselors are available to talk to members who may be in emotional distress and need crisis support. Members can talk to a counselor at any time of the day or night via Crisis Support Over Messenger (CSOM).

Available Communities

Survivors and Responders of the COVID-19 Pandemic 

DDH Online Peer Support Communities offer peer support for anyone who identifies as a survivor or responder of the COVID-19 pandemic. Both survivors and responders can come together for mutual aid, to share trusted resources, and to help one another continue to heal from the effects of a national pandemic. Survivors and responders may include but are not limited to, any healthcare workers, emergency responders, parents/caregivers, educators, individuals who have lost loved ones, people who are dealing with “Long-haul COVID”, those impacted by job loss or economic hardship during the pandemic, and anyone else who has been significantly impacted by the COVID-19 pandemic. DDH-trained Peer Supporters are also available to listen and offer validation and encouragement. Additionally, they provide structured moderation within the community to engage members in meaningful discussions on relevant topics and offer timely and trusted resources. To join our Facebook group dedicated to Survivors and Responders of the COVID-19 Pandemic, click here.

Survivors of Mass Violence

DDH Online Peer Support Communities offer peer support for survivors of mass violence in the United States including mass shootings, terrorist attacks, or other large-scale community violence. Survivors and loved ones who have experienced mass violence can connect with one another and provide emotional support in the aftermath of a mass violence incident, including how to cope with activating events and memorials, self-care strategies, and challenges with daily living. DDH-trained Peer Supporters are available to listen to members, and offer validation and encouragement. They also provide structured moderation to engage members in meaningful discussions on relevant topics and provide timely and trusted resources. If you are a survivor or the loved one of a survivor of mass violence and need support, please join our Facebook group by requesting to be a member here.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

0 – Helpline – SAMHSA’s National Helpline 24/7 – Línea Nacional de Ayuda de SAMHSA de salud mental y adicciones – (800) 622-4357
Oct 8 all-day

 

SAMHSA’s National Helpline, 1-800-662-HELP (4357) (also known as the Treatment Referral Routing Service), or TTY: 1-800-487-4889 is a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations.

Línea Nacional de Ayuda de SAMHSA

  • La Línea Nacional de Ayuda de SAMHSA es un servicio gratuito, confidencial, disponible las 24 horas, los 7 días de la semana, los 365 días del año. Esta línea telefónica es un servicio de información (en inglés y español) para personas y familias que enfrentan trastornos mentales o de uso de sustancias.

     

    Visite también el localizador de tratamientos.

Suggested Resources

What Is Substance Abuse Treatment? A Booklet for Families
Created for family members of people with alcohol abuse or drug abuse problems. Answers questions about substance abuse, its symptoms, different types of treatment, and recovery. Addresses concerns of children of parents with substance use/abuse problems.

It’s Not Your Fault (NACoA) (PDF | 12 KB)

Assures teens with parents who abuse alcohol or drugs that, “It’s not your fault!” and that they are not alone. Encourages teens to seek emotional support from other adults, school counselors, and youth support groups such as Alateen, and provides a resource list.

After an Attempt: A Guide for Taking Care of Your Family Member After Treatment in the Emergency Department
Aids family members in coping with the aftermath of a relative’s suicide attempt. Describes the emergency department treatment process, lists questions to ask about follow-up treatment, and describes how to reduce risk and ensure safety at home.

Family Therapy Can Help: For People in Recovery From Mental Illness or Addiction
Explores the role of family therapy in recovery from mental illness or substance abuse. Explains how family therapy sessions are run and who conducts them, describes a typical session, and provides information on its effectiveness in recovery.

01 – Helpline – SAMHSA – Substance Use and Mental Health Services Administration – Strength After – Online Peer Support Communities – COVID-19 Survivors and Responders Support Group – Mass Violence Support Group – 24/7 @ Facebook Groups
Oct 8 all-day

DDH ONLINE PEER SUPPORT COMMUNITIES

In an effort to broaden our reach to disaster survivors and emergency responders, the Disaster Distress Helpline has developed online peer support communities through Facebook Groups for those who have experienced a natural or human-caused disaster. These online communities offer opportunities for survivors and responders to connect with others who have experienced similar events, share accurate information and trusted resources, and help one another continue to heal from the effects of a traumatic event.

What Does it Offer?

The purpose of DDH Online Peer Support Communities is to create enhanced opportunities for survivors and responders of disaster to come together for mutual aid and emotional support.

DDH Online Peer Support Communities Also Include:

Trained Peer Supporters

DDH Online Peer Support includes trained peer supporters who assist with group moderation and vetting resources. In addition to community forums, our goal is also to create purposeful discussions lead by peer supporters with specific themes and relevant topics. While each survivor and responder’s experiences are unique, being with peers who have had a similar experience can promote connection, offer new ways of coping, and build a foundation of trust.

Peer support does not take the place of therapy or counseling. The opportunity to provide mutual aid and support to others who have faced similar challenges, when and where they need it, offers hope that healing and recovery is possible after a disaster.

Immediate Crisis Support

All DDH Online Peer Support Communities are monitored 24/7 by a designated DDH crisis center, where crisis counselors are available to talk to members who may be in emotional distress and need crisis support. Members can talk to a counselor at any time of the day or night via Crisis Support Over Messenger (CSOM).

Available Communities

Survivors and Responders of the COVID-19 Pandemic 

DDH Online Peer Support Communities offer peer support for anyone who identifies as a survivor or responder of the COVID-19 pandemic. Both survivors and responders can come together for mutual aid, to share trusted resources, and to help one another continue to heal from the effects of a national pandemic. Survivors and responders may include but are not limited to, any healthcare workers, emergency responders, parents/caregivers, educators, individuals who have lost loved ones, people who are dealing with “Long-haul COVID”, those impacted by job loss or economic hardship during the pandemic, and anyone else who has been significantly impacted by the COVID-19 pandemic. DDH-trained Peer Supporters are also available to listen and offer validation and encouragement. Additionally, they provide structured moderation within the community to engage members in meaningful discussions on relevant topics and offer timely and trusted resources. To join our Facebook group dedicated to Survivors and Responders of the COVID-19 Pandemic, click here.

Survivors of Mass Violence

DDH Online Peer Support Communities offer peer support for survivors of mass violence in the United States including mass shootings, terrorist attacks, or other large-scale community violence. Survivors and loved ones who have experienced mass violence can connect with one another and provide emotional support in the aftermath of a mass violence incident, including how to cope with activating events and memorials, self-care strategies, and challenges with daily living. DDH-trained Peer Supporters are available to listen to members, and offer validation and encouragement. They also provide structured moderation to engage members in meaningful discussions on relevant topics and provide timely and trusted resources. If you are a survivor or the loved one of a survivor of mass violence and need support, please join our Facebook group by requesting to be a member here.

01 – Hotline – SAMHSA Disaster Distress Videophone @ (800) 985-5990 and ASL NOW APP link for American Sign Language (ASL) Users – 24/7 Weekdays and Weekends @ phone
Oct 8 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Call or Text (800)-985-5990 or Visit ASL NOW link below
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

.

Videos:

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
9
Mon
2023
0 – Helpline – SAMHSA Disaster Distress Helpline @ (800) 985-5990 (Multilingual) or (800) 846-8517 (TTY) – 24/7 Weekdays and Weekends
Oct 9 all-day

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

DDH Online Peer Support Communities

In an effort to broaden our reach to disaster survivors and emergency responders, the Disaster Distress Helpline has developed online peer support communities through Facebook Groups for those who have experienced a natural or human-caused disaster. These online communities offer opportunities for survivors and responders to connect with others who have experienced similar events, share accurate information and trusted resources, and help one another continue to heal from the effects of a traumatic event.

What Does it Offer?

The purpose of DDH Online Peer Support Communities is to create enhanced opportunities for survivors and responders of disaster to come together for mutual aid and emotional support.

DDH Online Peer Support Communities Also Include:

Trained Peer Supporters

DDH Online Peer Support includes trained peer supporters who assist with group moderation and vetting resources. In addition to community forums, our goal is also to create purposeful discussions lead by peer supporters with specific themes and relevant topics. While each survivor and responder’s experiences are unique, being with peers who have had a similar experience can promote connection, offer new ways of coping, and build a foundation of trust.

Peer support does not take the place of therapy or counseling. The opportunity to provide mutual aid and support to others who have faced similar challenges, when and where they need it, offers hope that healing and recovery is possible after a disaster.

Immediate Crisis Support

All DDH Online Peer Support Communities are monitored 24/7 by a designated DDH crisis center where crisis counselors are available to talk to members who may be in emotional distress and need crisis support. Members can talk to a counselor at any time of the day or night via Crisis Support Over Messenger (CSOM).

Available Communities

Survivors and Responders of the COVID-19 Pandemic 

DDH Online Peer Support Communities offer peer support for anyone who identifies as a survivor or responder of the COVID-19 pandemic. Both survivors and responders can come together for mutual aid, to share trusted resources, and to help one another continue to heal from the effects of a national pandemic. Survivors and responders may include but are not limited to, any healthcare workers, emergency responders, parents/caregivers, educators, individuals who have lost loved ones, people who are dealing with “Long-haul COVID”, those impacted by job loss or economic hardship during the pandemic, and anyone else who has been significantly impacted by the COVID-19 pandemic. DDH-trained Peer Supporters are also available to listen and offer validation and encouragement. Additionally, they provide structured moderation within the community to engage members in meaningful discussions on relevant topics and offer timely and trusted resources. To join our Facebook group dedicated to Survivors and Responders of the COVID-19 Pandemic, click here.

Survivors of Mass Violence

DDH Online Peer Support Communities offer peer support for survivors of mass violence in the United States including mass shootings, terrorist attacks, or other large-scale community violence. Survivors and loved ones who have experienced mass violence can connect with one another and provide emotional support in the aftermath of a mass violence incident, including how to cope with activating events and memorials, self-care strategies, and challenges with daily living. DDH-trained Peer Supporters are available to listen to members, and offer validation and encouragement. They also provide structured moderation to engage members in meaningful discussions on relevant topics and provide timely and trusted resources. If you are a survivor or the loved one of a survivor of mass violence and need support, please join our Facebook group by requesting to be a member here.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

0 – Helpline – SAMHSA’s National Helpline 24/7 – Línea Nacional de Ayuda de SAMHSA de salud mental y adicciones – (800) 622-4357
Oct 9 all-day

 

SAMHSA’s National Helpline, 1-800-662-HELP (4357) (also known as the Treatment Referral Routing Service), or TTY: 1-800-487-4889 is a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations.

Línea Nacional de Ayuda de SAMHSA

  • La Línea Nacional de Ayuda de SAMHSA es un servicio gratuito, confidencial, disponible las 24 horas, los 7 días de la semana, los 365 días del año. Esta línea telefónica es un servicio de información (en inglés y español) para personas y familias que enfrentan trastornos mentales o de uso de sustancias.

     

    Visite también el localizador de tratamientos.

Suggested Resources

What Is Substance Abuse Treatment? A Booklet for Families
Created for family members of people with alcohol abuse or drug abuse problems. Answers questions about substance abuse, its symptoms, different types of treatment, and recovery. Addresses concerns of children of parents with substance use/abuse problems.

It’s Not Your Fault (NACoA) (PDF | 12 KB)

Assures teens with parents who abuse alcohol or drugs that, “It’s not your fault!” and that they are not alone. Encourages teens to seek emotional support from other adults, school counselors, and youth support groups such as Alateen, and provides a resource list.

After an Attempt: A Guide for Taking Care of Your Family Member After Treatment in the Emergency Department
Aids family members in coping with the aftermath of a relative’s suicide attempt. Describes the emergency department treatment process, lists questions to ask about follow-up treatment, and describes how to reduce risk and ensure safety at home.

Family Therapy Can Help: For People in Recovery From Mental Illness or Addiction
Explores the role of family therapy in recovery from mental illness or substance abuse. Explains how family therapy sessions are run and who conducts them, describes a typical session, and provides information on its effectiveness in recovery.

01 – Helpline – SAMHSA – Substance Use and Mental Health Services Administration – Strength After – Online Peer Support Communities – COVID-19 Survivors and Responders Support Group – Mass Violence Support Group – 24/7 @ Facebook Groups
Oct 9 all-day

DDH ONLINE PEER SUPPORT COMMUNITIES

In an effort to broaden our reach to disaster survivors and emergency responders, the Disaster Distress Helpline has developed online peer support communities through Facebook Groups for those who have experienced a natural or human-caused disaster. These online communities offer opportunities for survivors and responders to connect with others who have experienced similar events, share accurate information and trusted resources, and help one another continue to heal from the effects of a traumatic event.

What Does it Offer?

The purpose of DDH Online Peer Support Communities is to create enhanced opportunities for survivors and responders of disaster to come together for mutual aid and emotional support.

DDH Online Peer Support Communities Also Include:

Trained Peer Supporters

DDH Online Peer Support includes trained peer supporters who assist with group moderation and vetting resources. In addition to community forums, our goal is also to create purposeful discussions lead by peer supporters with specific themes and relevant topics. While each survivor and responder’s experiences are unique, being with peers who have had a similar experience can promote connection, offer new ways of coping, and build a foundation of trust.

Peer support does not take the place of therapy or counseling. The opportunity to provide mutual aid and support to others who have faced similar challenges, when and where they need it, offers hope that healing and recovery is possible after a disaster.

Immediate Crisis Support

All DDH Online Peer Support Communities are monitored 24/7 by a designated DDH crisis center, where crisis counselors are available to talk to members who may be in emotional distress and need crisis support. Members can talk to a counselor at any time of the day or night via Crisis Support Over Messenger (CSOM).

Available Communities

Survivors and Responders of the COVID-19 Pandemic 

DDH Online Peer Support Communities offer peer support for anyone who identifies as a survivor or responder of the COVID-19 pandemic. Both survivors and responders can come together for mutual aid, to share trusted resources, and to help one another continue to heal from the effects of a national pandemic. Survivors and responders may include but are not limited to, any healthcare workers, emergency responders, parents/caregivers, educators, individuals who have lost loved ones, people who are dealing with “Long-haul COVID”, those impacted by job loss or economic hardship during the pandemic, and anyone else who has been significantly impacted by the COVID-19 pandemic. DDH-trained Peer Supporters are also available to listen and offer validation and encouragement. Additionally, they provide structured moderation within the community to engage members in meaningful discussions on relevant topics and offer timely and trusted resources. To join our Facebook group dedicated to Survivors and Responders of the COVID-19 Pandemic, click here.

Survivors of Mass Violence

DDH Online Peer Support Communities offer peer support for survivors of mass violence in the United States including mass shootings, terrorist attacks, or other large-scale community violence. Survivors and loved ones who have experienced mass violence can connect with one another and provide emotional support in the aftermath of a mass violence incident, including how to cope with activating events and memorials, self-care strategies, and challenges with daily living. DDH-trained Peer Supporters are available to listen to members, and offer validation and encouragement. They also provide structured moderation to engage members in meaningful discussions on relevant topics and provide timely and trusted resources. If you are a survivor or the loved one of a survivor of mass violence and need support, please join our Facebook group by requesting to be a member here.

01 – Hotline – SAMHSA Disaster Distress Videophone @ (800) 985-5990 and ASL NOW APP link for American Sign Language (ASL) Users – 24/7 Weekdays and Weekends @ phone
Oct 9 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Call or Text (800)-985-5990 or Visit ASL NOW link below
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

.

Videos:

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
10
Tue
2023
0 – Helpline – SAMHSA Disaster Distress Helpline @ (800) 985-5990 (Multilingual) or (800) 846-8517 (TTY) – 24/7 Weekdays and Weekends
Oct 10 all-day

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

DDH Online Peer Support Communities

In an effort to broaden our reach to disaster survivors and emergency responders, the Disaster Distress Helpline has developed online peer support communities through Facebook Groups for those who have experienced a natural or human-caused disaster. These online communities offer opportunities for survivors and responders to connect with others who have experienced similar events, share accurate information and trusted resources, and help one another continue to heal from the effects of a traumatic event.

What Does it Offer?

The purpose of DDH Online Peer Support Communities is to create enhanced opportunities for survivors and responders of disaster to come together for mutual aid and emotional support.

DDH Online Peer Support Communities Also Include:

Trained Peer Supporters

DDH Online Peer Support includes trained peer supporters who assist with group moderation and vetting resources. In addition to community forums, our goal is also to create purposeful discussions lead by peer supporters with specific themes and relevant topics. While each survivor and responder’s experiences are unique, being with peers who have had a similar experience can promote connection, offer new ways of coping, and build a foundation of trust.

Peer support does not take the place of therapy or counseling. The opportunity to provide mutual aid and support to others who have faced similar challenges, when and where they need it, offers hope that healing and recovery is possible after a disaster.

Immediate Crisis Support

All DDH Online Peer Support Communities are monitored 24/7 by a designated DDH crisis center where crisis counselors are available to talk to members who may be in emotional distress and need crisis support. Members can talk to a counselor at any time of the day or night via Crisis Support Over Messenger (CSOM).

Available Communities

Survivors and Responders of the COVID-19 Pandemic 

DDH Online Peer Support Communities offer peer support for anyone who identifies as a survivor or responder of the COVID-19 pandemic. Both survivors and responders can come together for mutual aid, to share trusted resources, and to help one another continue to heal from the effects of a national pandemic. Survivors and responders may include but are not limited to, any healthcare workers, emergency responders, parents/caregivers, educators, individuals who have lost loved ones, people who are dealing with “Long-haul COVID”, those impacted by job loss or economic hardship during the pandemic, and anyone else who has been significantly impacted by the COVID-19 pandemic. DDH-trained Peer Supporters are also available to listen and offer validation and encouragement. Additionally, they provide structured moderation within the community to engage members in meaningful discussions on relevant topics and offer timely and trusted resources. To join our Facebook group dedicated to Survivors and Responders of the COVID-19 Pandemic, click here.

Survivors of Mass Violence

DDH Online Peer Support Communities offer peer support for survivors of mass violence in the United States including mass shootings, terrorist attacks, or other large-scale community violence. Survivors and loved ones who have experienced mass violence can connect with one another and provide emotional support in the aftermath of a mass violence incident, including how to cope with activating events and memorials, self-care strategies, and challenges with daily living. DDH-trained Peer Supporters are available to listen to members, and offer validation and encouragement. They also provide structured moderation to engage members in meaningful discussions on relevant topics and provide timely and trusted resources. If you are a survivor or the loved one of a survivor of mass violence and need support, please join our Facebook group by requesting to be a member here.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

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