PeerGalaxy

Oregon's Peer Support Directory

PeerGalaxy Calendar

Welcome to PeerGalaxy Calendar featuring over 82,000 monthly offerings of FREE telephone- and online-accessible peer support, recovery support + wellness activities!

Over 30+ warmlines plus webinars, workshops, job postings, special events, consumer input opportunities and more.

WE ARE PEER FOR YOU!

Click the Accessibility Button on the right side, halfway down in the middle, for enhanced viewing and/or access options!  Click the Translate Button in the lower left corner for language options. 

Your use of this site is subject to the Privacy Policy, Terms and Conditions of Use.  Reminder: Fees or charges may be charged by your carrier for sending or receiving SMS text messaging, phone, or data.

If you have an event to add, email us: webmail@peergalaxy.com

How Events are Sorted:

First, at the top of the list: Disaster Hotline & Oregon Safe + Strong Helpline.

Next in the list: Bundled “All Day” Events for organizations with events happening at multiple times throughout the day and/or in many formats or locations; these are bundled into a single listing to prevent endless scrolling.  Usually these offer a lookup by zip code or other criteria. 

Lastly, Time-Specific Events listed by start time from 12:01am early morning to 11:59pm late night.  Warmlines and places east of Oregon’s time zone tend to start earlier (e.g. 4am in Oregon is 7am in New York).

Oct
5
Wed
0 – Hotline – SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) – Substance Abuse and Mental Health Services Administration – 24/7 Weekdays and Weekends @ Phone, Toll-Free
Oct 5 all-day
0 - Hotline - SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) - Substance Abuse and Mental Health Services Administration - 24/7 Weekdays and Weekends @ Phone, Toll-Free

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Counseling Services

The Disaster Distress Helpline puts people in need of counseling on the path to recovery. Our staff members provide counseling and support before, during, and after disasters and refer people to local disaster-related resources for follow-up care and support. Since its launch in February 2012, the Disaster Distress Helpline has provided counseling and support in response to disasters such as Hurricane Sandy, the Boston Marathon bombing, and the Ebola outbreak.

The Disaster Distress Helpline is staffed by trained counselors from a network of crisis call centers located across the United States. These counselors provide:

  • Crisis counseling for people in emotional distress related to any natural or human-caused disaster
  • Information on how to recognize distress and its effects on individuals and families
  • Tips for healthy coping
  • Referrals to local crisis call centers for additional follow-up care and support

When you call or text, crisis counselors will listen to what’s on your mind with patience and without judgment. There is no need to give any identifying information when you contact the Disaster Distress Helpline. The counselor may ask you for some basic information at the end of the call, but these questions are optional and are intended to help SAMHSA keep track of the types of calls it receives.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

00 – Hotline – VideoPhone+ASL DEAF – Accessible Hotline @ (321) 800-3323 (DEAF) – Anytime 24/7/365 – Weekdays and Weekends @ VideoPhone+ASL
Oct 5 all-day
00 - Hotline - VideoPhone+ASL DEAF - Accessible Hotline @ (321) 800-3323 (DEAF) - Anytime 24/7/365 - Weekdays and Weekends @ VideoPhone+ASL

Deaf & HoH Accessible Crisis Line

Video Phone with ASL

Available 24/7/365

Call VP (321) 800-3323

Crisis Resources and Deaf-Accessible Hotlines

The National Center for College Students with Disabilities (NCCSD) offers several resources and strategies to locate deaf-accessible crisis services, community resources and hotlines:

Link: https://www.nccsdclearinghouse.org/crisis-resources.html

 

You matter.  You are not alone.  Meaningful social connections can make a huge difference.  You deserve support.

If you know or find additional resources, please share.  If you have feedback, please share.

Email us at: webmail@peergalaxy.com

 

“when the world comes crashing at
your feet
it’s okay to let others
help pick up the pieces
if we’re present to take part in your
happiness
when your circumstances are great
we are more than capable
of sharing your pain”

― Rupi Kaur, The Sun and Her Flowers

00 – SAMHSA – Substance and Mental Health Services Administration – Distress Helpline Videophone for American Sign Language Users – 24/7 @ phone
Oct 5 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
6
Thu
0 – Hotline – SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) – Substance Abuse and Mental Health Services Administration – 24/7 Weekdays and Weekends @ Phone, Toll-Free
Oct 6 all-day
0 - Hotline - SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) - Substance Abuse and Mental Health Services Administration - 24/7 Weekdays and Weekends @ Phone, Toll-Free

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Counseling Services

The Disaster Distress Helpline puts people in need of counseling on the path to recovery. Our staff members provide counseling and support before, during, and after disasters and refer people to local disaster-related resources for follow-up care and support. Since its launch in February 2012, the Disaster Distress Helpline has provided counseling and support in response to disasters such as Hurricane Sandy, the Boston Marathon bombing, and the Ebola outbreak.

The Disaster Distress Helpline is staffed by trained counselors from a network of crisis call centers located across the United States. These counselors provide:

  • Crisis counseling for people in emotional distress related to any natural or human-caused disaster
  • Information on how to recognize distress and its effects on individuals and families
  • Tips for healthy coping
  • Referrals to local crisis call centers for additional follow-up care and support

When you call or text, crisis counselors will listen to what’s on your mind with patience and without judgment. There is no need to give any identifying information when you contact the Disaster Distress Helpline. The counselor may ask you for some basic information at the end of the call, but these questions are optional and are intended to help SAMHSA keep track of the types of calls it receives.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

00 – Hotline – VideoPhone+ASL DEAF – Accessible Hotline @ (321) 800-3323 (DEAF) – Anytime 24/7/365 – Weekdays and Weekends @ VideoPhone+ASL
Oct 6 all-day
00 - Hotline - VideoPhone+ASL DEAF - Accessible Hotline @ (321) 800-3323 (DEAF) - Anytime 24/7/365 - Weekdays and Weekends @ VideoPhone+ASL

Deaf & HoH Accessible Crisis Line

Video Phone with ASL

Available 24/7/365

Call VP (321) 800-3323

Crisis Resources and Deaf-Accessible Hotlines

The National Center for College Students with Disabilities (NCCSD) offers several resources and strategies to locate deaf-accessible crisis services, community resources and hotlines:

Link: https://www.nccsdclearinghouse.org/crisis-resources.html

 

You matter.  You are not alone.  Meaningful social connections can make a huge difference.  You deserve support.

If you know or find additional resources, please share.  If you have feedback, please share.

Email us at: webmail@peergalaxy.com

 

“when the world comes crashing at
your feet
it’s okay to let others
help pick up the pieces
if we’re present to take part in your
happiness
when your circumstances are great
we are more than capable
of sharing your pain”

― Rupi Kaur, The Sun and Her Flowers

00 – SAMHSA – Substance and Mental Health Services Administration – Distress Helpline Videophone for American Sign Language Users – 24/7 @ phone
Oct 6 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
7
Fri
0 – Hotline – SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) – Substance Abuse and Mental Health Services Administration – 24/7 Weekdays and Weekends @ Phone, Toll-Free
Oct 7 all-day
0 - Hotline - SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) - Substance Abuse and Mental Health Services Administration - 24/7 Weekdays and Weekends @ Phone, Toll-Free

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Counseling Services

The Disaster Distress Helpline puts people in need of counseling on the path to recovery. Our staff members provide counseling and support before, during, and after disasters and refer people to local disaster-related resources for follow-up care and support. Since its launch in February 2012, the Disaster Distress Helpline has provided counseling and support in response to disasters such as Hurricane Sandy, the Boston Marathon bombing, and the Ebola outbreak.

The Disaster Distress Helpline is staffed by trained counselors from a network of crisis call centers located across the United States. These counselors provide:

  • Crisis counseling for people in emotional distress related to any natural or human-caused disaster
  • Information on how to recognize distress and its effects on individuals and families
  • Tips for healthy coping
  • Referrals to local crisis call centers for additional follow-up care and support

When you call or text, crisis counselors will listen to what’s on your mind with patience and without judgment. There is no need to give any identifying information when you contact the Disaster Distress Helpline. The counselor may ask you for some basic information at the end of the call, but these questions are optional and are intended to help SAMHSA keep track of the types of calls it receives.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

00 – Hotline – VideoPhone+ASL DEAF – Accessible Hotline @ (321) 800-3323 (DEAF) – Anytime 24/7/365 – Weekdays and Weekends @ VideoPhone+ASL
Oct 7 all-day
00 - Hotline - VideoPhone+ASL DEAF - Accessible Hotline @ (321) 800-3323 (DEAF) - Anytime 24/7/365 - Weekdays and Weekends @ VideoPhone+ASL

Deaf & HoH Accessible Crisis Line

Video Phone with ASL

Available 24/7/365

Call VP (321) 800-3323

Crisis Resources and Deaf-Accessible Hotlines

The National Center for College Students with Disabilities (NCCSD) offers several resources and strategies to locate deaf-accessible crisis services, community resources and hotlines:

Link: https://www.nccsdclearinghouse.org/crisis-resources.html

 

You matter.  You are not alone.  Meaningful social connections can make a huge difference.  You deserve support.

If you know or find additional resources, please share.  If you have feedback, please share.

Email us at: webmail@peergalaxy.com

 

“when the world comes crashing at
your feet
it’s okay to let others
help pick up the pieces
if we’re present to take part in your
happiness
when your circumstances are great
we are more than capable
of sharing your pain”

― Rupi Kaur, The Sun and Her Flowers

00 – SAMHSA – Substance and Mental Health Services Administration – Distress Helpline Videophone for American Sign Language Users – 24/7 @ phone
Oct 7 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
8
Sat
0 – Hotline – SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) – Substance Abuse and Mental Health Services Administration – 24/7 Weekdays and Weekends @ Phone, Toll-Free
Oct 8 all-day
0 - Hotline - SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) - Substance Abuse and Mental Health Services Administration - 24/7 Weekdays and Weekends @ Phone, Toll-Free

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Counseling Services

The Disaster Distress Helpline puts people in need of counseling on the path to recovery. Our staff members provide counseling and support before, during, and after disasters and refer people to local disaster-related resources for follow-up care and support. Since its launch in February 2012, the Disaster Distress Helpline has provided counseling and support in response to disasters such as Hurricane Sandy, the Boston Marathon bombing, and the Ebola outbreak.

The Disaster Distress Helpline is staffed by trained counselors from a network of crisis call centers located across the United States. These counselors provide:

  • Crisis counseling for people in emotional distress related to any natural or human-caused disaster
  • Information on how to recognize distress and its effects on individuals and families
  • Tips for healthy coping
  • Referrals to local crisis call centers for additional follow-up care and support

When you call or text, crisis counselors will listen to what’s on your mind with patience and without judgment. There is no need to give any identifying information when you contact the Disaster Distress Helpline. The counselor may ask you for some basic information at the end of the call, but these questions are optional and are intended to help SAMHSA keep track of the types of calls it receives.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

00 – Hotline – VideoPhone+ASL DEAF – Accessible Hotline @ (321) 800-3323 (DEAF) – Anytime 24/7/365 – Weekdays and Weekends @ VideoPhone+ASL
Oct 8 all-day
00 - Hotline - VideoPhone+ASL DEAF - Accessible Hotline @ (321) 800-3323 (DEAF) - Anytime 24/7/365 - Weekdays and Weekends @ VideoPhone+ASL

Deaf & HoH Accessible Crisis Line

Video Phone with ASL

Available 24/7/365

Call VP (321) 800-3323

Crisis Resources and Deaf-Accessible Hotlines

The National Center for College Students with Disabilities (NCCSD) offers several resources and strategies to locate deaf-accessible crisis services, community resources and hotlines:

Link: https://www.nccsdclearinghouse.org/crisis-resources.html

 

You matter.  You are not alone.  Meaningful social connections can make a huge difference.  You deserve support.

If you know or find additional resources, please share.  If you have feedback, please share.

Email us at: webmail@peergalaxy.com

 

“when the world comes crashing at
your feet
it’s okay to let others
help pick up the pieces
if we’re present to take part in your
happiness
when your circumstances are great
we are more than capable
of sharing your pain”

― Rupi Kaur, The Sun and Her Flowers

00 – SAMHSA – Substance and Mental Health Services Administration – Distress Helpline Videophone for American Sign Language Users – 24/7 @ phone
Oct 8 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
9
Sun
0 – Hotline – SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) – Substance Abuse and Mental Health Services Administration – 24/7 Weekdays and Weekends @ Phone, Toll-Free
Oct 9 all-day
0 - Hotline - SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) - Substance Abuse and Mental Health Services Administration - 24/7 Weekdays and Weekends @ Phone, Toll-Free

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Counseling Services

The Disaster Distress Helpline puts people in need of counseling on the path to recovery. Our staff members provide counseling and support before, during, and after disasters and refer people to local disaster-related resources for follow-up care and support. Since its launch in February 2012, the Disaster Distress Helpline has provided counseling and support in response to disasters such as Hurricane Sandy, the Boston Marathon bombing, and the Ebola outbreak.

The Disaster Distress Helpline is staffed by trained counselors from a network of crisis call centers located across the United States. These counselors provide:

  • Crisis counseling for people in emotional distress related to any natural or human-caused disaster
  • Information on how to recognize distress and its effects on individuals and families
  • Tips for healthy coping
  • Referrals to local crisis call centers for additional follow-up care and support

When you call or text, crisis counselors will listen to what’s on your mind with patience and without judgment. There is no need to give any identifying information when you contact the Disaster Distress Helpline. The counselor may ask you for some basic information at the end of the call, but these questions are optional and are intended to help SAMHSA keep track of the types of calls it receives.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

00 – Hotline – VideoPhone+ASL DEAF – Accessible Hotline @ (321) 800-3323 (DEAF) – Anytime 24/7/365 – Weekdays and Weekends @ VideoPhone+ASL
Oct 9 all-day
00 - Hotline - VideoPhone+ASL DEAF - Accessible Hotline @ (321) 800-3323 (DEAF) - Anytime 24/7/365 - Weekdays and Weekends @ VideoPhone+ASL

Deaf & HoH Accessible Crisis Line

Video Phone with ASL

Available 24/7/365

Call VP (321) 800-3323

Crisis Resources and Deaf-Accessible Hotlines

The National Center for College Students with Disabilities (NCCSD) offers several resources and strategies to locate deaf-accessible crisis services, community resources and hotlines:

Link: https://www.nccsdclearinghouse.org/crisis-resources.html

 

You matter.  You are not alone.  Meaningful social connections can make a huge difference.  You deserve support.

If you know or find additional resources, please share.  If you have feedback, please share.

Email us at: webmail@peergalaxy.com

 

“when the world comes crashing at
your feet
it’s okay to let others
help pick up the pieces
if we’re present to take part in your
happiness
when your circumstances are great
we are more than capable
of sharing your pain”

― Rupi Kaur, The Sun and Her Flowers

00 – SAMHSA – Substance and Mental Health Services Administration – Distress Helpline Videophone for American Sign Language Users – 24/7 @ phone
Oct 9 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
10
Mon
0 – Hotline – SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) – Substance Abuse and Mental Health Services Administration – 24/7 Weekdays and Weekends @ Phone, Toll-Free
Oct 10 all-day
0 - Hotline - SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) - Substance Abuse and Mental Health Services Administration - 24/7 Weekdays and Weekends @ Phone, Toll-Free

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Counseling Services

The Disaster Distress Helpline puts people in need of counseling on the path to recovery. Our staff members provide counseling and support before, during, and after disasters and refer people to local disaster-related resources for follow-up care and support. Since its launch in February 2012, the Disaster Distress Helpline has provided counseling and support in response to disasters such as Hurricane Sandy, the Boston Marathon bombing, and the Ebola outbreak.

The Disaster Distress Helpline is staffed by trained counselors from a network of crisis call centers located across the United States. These counselors provide:

  • Crisis counseling for people in emotional distress related to any natural or human-caused disaster
  • Information on how to recognize distress and its effects on individuals and families
  • Tips for healthy coping
  • Referrals to local crisis call centers for additional follow-up care and support

When you call or text, crisis counselors will listen to what’s on your mind with patience and without judgment. There is no need to give any identifying information when you contact the Disaster Distress Helpline. The counselor may ask you for some basic information at the end of the call, but these questions are optional and are intended to help SAMHSA keep track of the types of calls it receives.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

00 – Hotline – VideoPhone+ASL DEAF – Accessible Hotline @ (321) 800-3323 (DEAF) – Anytime 24/7/365 – Weekdays and Weekends @ VideoPhone+ASL
Oct 10 all-day
00 - Hotline - VideoPhone+ASL DEAF - Accessible Hotline @ (321) 800-3323 (DEAF) - Anytime 24/7/365 - Weekdays and Weekends @ VideoPhone+ASL

Deaf & HoH Accessible Crisis Line

Video Phone with ASL

Available 24/7/365

Call VP (321) 800-3323

Crisis Resources and Deaf-Accessible Hotlines

The National Center for College Students with Disabilities (NCCSD) offers several resources and strategies to locate deaf-accessible crisis services, community resources and hotlines:

Link: https://www.nccsdclearinghouse.org/crisis-resources.html

 

You matter.  You are not alone.  Meaningful social connections can make a huge difference.  You deserve support.

If you know or find additional resources, please share.  If you have feedback, please share.

Email us at: webmail@peergalaxy.com

 

“when the world comes crashing at
your feet
it’s okay to let others
help pick up the pieces
if we’re present to take part in your
happiness
when your circumstances are great
we are more than capable
of sharing your pain”

― Rupi Kaur, The Sun and Her Flowers

00 – SAMHSA – Substance and Mental Health Services Administration – Distress Helpline Videophone for American Sign Language Users – 24/7 @ phone
Oct 10 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
11
Tue
0 – Hotline – SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) – Substance Abuse and Mental Health Services Administration – 24/7 Weekdays and Weekends @ Phone, Toll-Free
Oct 11 all-day
0 - Hotline - SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) - Substance Abuse and Mental Health Services Administration - 24/7 Weekdays and Weekends @ Phone, Toll-Free

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Counseling Services

The Disaster Distress Helpline puts people in need of counseling on the path to recovery. Our staff members provide counseling and support before, during, and after disasters and refer people to local disaster-related resources for follow-up care and support. Since its launch in February 2012, the Disaster Distress Helpline has provided counseling and support in response to disasters such as Hurricane Sandy, the Boston Marathon bombing, and the Ebola outbreak.

The Disaster Distress Helpline is staffed by trained counselors from a network of crisis call centers located across the United States. These counselors provide:

  • Crisis counseling for people in emotional distress related to any natural or human-caused disaster
  • Information on how to recognize distress and its effects on individuals and families
  • Tips for healthy coping
  • Referrals to local crisis call centers for additional follow-up care and support

When you call or text, crisis counselors will listen to what’s on your mind with patience and without judgment. There is no need to give any identifying information when you contact the Disaster Distress Helpline. The counselor may ask you for some basic information at the end of the call, but these questions are optional and are intended to help SAMHSA keep track of the types of calls it receives.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

00 – Hotline – VideoPhone+ASL DEAF – Accessible Hotline @ (321) 800-3323 (DEAF) – Anytime 24/7/365 – Weekdays and Weekends @ VideoPhone+ASL
Oct 11 all-day
00 - Hotline - VideoPhone+ASL DEAF - Accessible Hotline @ (321) 800-3323 (DEAF) - Anytime 24/7/365 - Weekdays and Weekends @ VideoPhone+ASL

Deaf & HoH Accessible Crisis Line

Video Phone with ASL

Available 24/7/365

Call VP (321) 800-3323

Crisis Resources and Deaf-Accessible Hotlines

The National Center for College Students with Disabilities (NCCSD) offers several resources and strategies to locate deaf-accessible crisis services, community resources and hotlines:

Link: https://www.nccsdclearinghouse.org/crisis-resources.html

 

You matter.  You are not alone.  Meaningful social connections can make a huge difference.  You deserve support.

If you know or find additional resources, please share.  If you have feedback, please share.

Email us at: webmail@peergalaxy.com

 

“when the world comes crashing at
your feet
it’s okay to let others
help pick up the pieces
if we’re present to take part in your
happiness
when your circumstances are great
we are more than capable
of sharing your pain”

― Rupi Kaur, The Sun and Her Flowers

00 – SAMHSA – Substance and Mental Health Services Administration – Distress Helpline Videophone for American Sign Language Users – 24/7 @ phone
Oct 11 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
12
Wed
0 – Hotline – SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) – Substance Abuse and Mental Health Services Administration – 24/7 Weekdays and Weekends @ Phone, Toll-Free
Oct 12 all-day
0 - Hotline - SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) - Substance Abuse and Mental Health Services Administration - 24/7 Weekdays and Weekends @ Phone, Toll-Free

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Counseling Services

The Disaster Distress Helpline puts people in need of counseling on the path to recovery. Our staff members provide counseling and support before, during, and after disasters and refer people to local disaster-related resources for follow-up care and support. Since its launch in February 2012, the Disaster Distress Helpline has provided counseling and support in response to disasters such as Hurricane Sandy, the Boston Marathon bombing, and the Ebola outbreak.

The Disaster Distress Helpline is staffed by trained counselors from a network of crisis call centers located across the United States. These counselors provide:

  • Crisis counseling for people in emotional distress related to any natural or human-caused disaster
  • Information on how to recognize distress and its effects on individuals and families
  • Tips for healthy coping
  • Referrals to local crisis call centers for additional follow-up care and support

When you call or text, crisis counselors will listen to what’s on your mind with patience and without judgment. There is no need to give any identifying information when you contact the Disaster Distress Helpline. The counselor may ask you for some basic information at the end of the call, but these questions are optional and are intended to help SAMHSA keep track of the types of calls it receives.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

00 – Hotline – VideoPhone+ASL DEAF – Accessible Hotline @ (321) 800-3323 (DEAF) – Anytime 24/7/365 – Weekdays and Weekends @ VideoPhone+ASL
Oct 12 all-day
00 - Hotline - VideoPhone+ASL DEAF - Accessible Hotline @ (321) 800-3323 (DEAF) - Anytime 24/7/365 - Weekdays and Weekends @ VideoPhone+ASL

Deaf & HoH Accessible Crisis Line

Video Phone with ASL

Available 24/7/365

Call VP (321) 800-3323

Crisis Resources and Deaf-Accessible Hotlines

The National Center for College Students with Disabilities (NCCSD) offers several resources and strategies to locate deaf-accessible crisis services, community resources and hotlines:

Link: https://www.nccsdclearinghouse.org/crisis-resources.html

 

You matter.  You are not alone.  Meaningful social connections can make a huge difference.  You deserve support.

If you know or find additional resources, please share.  If you have feedback, please share.

Email us at: webmail@peergalaxy.com

 

“when the world comes crashing at
your feet
it’s okay to let others
help pick up the pieces
if we’re present to take part in your
happiness
when your circumstances are great
we are more than capable
of sharing your pain”

― Rupi Kaur, The Sun and Her Flowers

00 – SAMHSA – Substance and Mental Health Services Administration – Distress Helpline Videophone for American Sign Language Users – 24/7 @ phone
Oct 12 all-day
Disaster Distress Helpline Videophone for American Sign Language Users
Find answers to the most frequently asked questions about the Disaster Distress Helpline Videophone for American Sign Language Users.

The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multi-lingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. https://www.samhsa.gov/ddh

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

 

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: Who answers DDH VP calls? (1 minute)

The national Disaster Distress Helpline is a network of independently operated crisis centers located across the United States. DeafLEAD is the not-for-profit crisis center that staffs and responds to DDH VP calls, 24/7/365. DeafLEAD’s mission is to “provide individuals who are Deaf and hard of hearing with comprehensive, unified and continuous support by enhancing socio-emotional development, effective communication and leadership through education.” Learn more about DeafLEAD

 

Video: Why a DDH VP for ASL users? (1 minute, 30 seconds)

While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle.

In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options.

Video: Who can access the DDH VP? (1 minute)

The DDH VP is intended for American Sign Language users, regardless of fluency level or whether they are fully Deaf or hard of hearing. The common denominator is that ASL is the language being used between the caller & counselor. Callers who cannot communicate at all in ASL should not use the DDH VP. These callers should call or text the DDH 1-800-985-5990 via their standard phone device.

Video: What happens if no one answers? (1 minute)

Sometimes callers to the Disaster Distress Helpline Videophone (“DDH VP”) may not get through on the first try because of high call volume, or might get disconnected because of poor WiFi or cellphone service, etc. If you experience any technical difficulties when connecting to the DDH VP, first try calling or connecting again. Sometimes it may take 1 or 2 attempts to get through. If you’re attempting to connect through the “ASL Now Link” at the DDH website, and you are not able to get through, you can try connecting from a different browser for the 2nd attempt (for example, if the first time you tried was through Google Chrome, for the 2nd attempt, try Microsoft Edge or Mozilla Firefox). If for whatever reason you’re still not able to get through and you’re wanting to connect with the DDH as quickly as possible, you can also try texting to 1-800-985-5990; your text will likely be answered by a hearing DDH crisis worker, and they are still trained to support anyone experiencing distress or other mental health concerns.

 

Video: Who funds and operates the DDH? (1 minute)

The DDH is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA; a division of the U.S. Department of Health and Human Services) and is administered by the nonprofit Vibrant Emotional Health; Vibrant also administers the National Suicide Prevention Lifeline (1-800-273-TALK) for SAMHSA, of which the DDH is a sub-network. Learn more about SAMHSA and Vibrant

Oct
13
Thu
0 – Hotline – SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) – Substance Abuse and Mental Health Services Administration – 24/7 Weekdays and Weekends @ Phone, Toll-Free
Oct 13 all-day
0 - Hotline - SAMHSA Disaster Distress Helpline @ 1-800-985-5990 (Multilingual), 1-800-846-8517 (TTY) - Substance Abuse and Mental Health Services Administration - 24/7 Weekdays and Weekends @ Phone, Toll-Free

Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Counseling Services

The Disaster Distress Helpline puts people in need of counseling on the path to recovery. Our staff members provide counseling and support before, during, and after disasters and refer people to local disaster-related resources for follow-up care and support. Since its launch in February 2012, the Disaster Distress Helpline has provided counseling and support in response to disasters such as Hurricane Sandy, the Boston Marathon bombing, and the Ebola outbreak.

The Disaster Distress Helpline is staffed by trained counselors from a network of crisis call centers located across the United States. These counselors provide:

  • Crisis counseling for people in emotional distress related to any natural or human-caused disaster
  • Information on how to recognize distress and its effects on individuals and families
  • Tips for healthy coping
  • Referrals to local crisis call centers for additional follow-up care and support

When you call or text, crisis counselors will listen to what’s on your mind with patience and without judgment. There is no need to give any identifying information when you contact the Disaster Distress Helpline. The counselor may ask you for some basic information at the end of the call, but these questions are optional and are intended to help SAMHSA keep track of the types of calls it receives.

Who Should Contact the Disaster Distress Helpline?

This crisis support service is for anyone experiencing emotional distress related to disasters such as:

The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks, such as the Ebola outbreak, incidents of community unrest, and other traumatic events.

The impact of crises may affect people in different ways. Learn how to recognize the warning signs and risk factors for emotional distress related to natural and human-caused disasters.

The Disaster Distress Helpline is open to everyone. This includes survivors of disasters; loved ones of victims; first responders; rescue, recovery, and relief workers; clergy; and parents and caregivers. You may call for yourself or on behalf of someone else.

Call or Text

From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Callers to the hotline can also connect with counselors in over 100 other languages via 3rd-party interpretation services; to connect with a counselor in your primary language, simply indicate your preferred language to the responding counselor and she/he will connect to a live interpreter (interpretation in less commonly-spoken languages may require calling back at an appointed time). Learn more and download information about the Disaster Distress Helpline in 30 of the most commonly-spoken languages in the U.S.

To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.

Texting is subscription-based and only involves a few steps:

  1. Enroll in the service by texting TalkWithUs or Hablanos exactly as written. It’s important to do this before sending your first text message because otherwise the enrollment may fail, and you will not be able to speak with a counselor, or you may accidentally subscribe to another service.
  2. Look for confirmation that your subscription was successful. You will receive a Success! message if it was.
  3. To unsubscribe, text Stop or Unsubscribe to 66746 (or 1-787-339-2663 from Puerto Rico) at any time. For help, text Help to 66746 (or 1-787-339-2663 from Puerto Rico).

Standard text and data message rates will apply when texting from mobile phones. International text and data rates may apply from within U.S. territories and free association nations. SAMHSA will not sell your phone numbers to other parties.

The Disaster Distress Helpline’s TTY number 1-800-846-8517 is available 24/7 to Deaf and hard of hearing individuals, who can also utilize the texting options or their preferred Relay service (including 7-1-1) to connect with the main DDH hotline 1-800-985-5990, 24/7.

Other Inquiries

If you’re not in immediate need of crisis counseling support and would like to contact us for other reasons, send an email. Contact us for:

  • Technical problems. If you encountered a technical problem while trying to contact the Disaster Distress Helpline, please include your name and preferred contact information in your email if you wish to receive a reply.
  • Provider inquiries. Providers with specific inquiries about technical assistance and support, requests for materials, and exploring collaborations are encouraged to send an email.
  • Feedback. To provide feedback about your experience reaching out to the Disaster Distress Helpline, send an email describing your experience and SAMHSA will look into the matter. Please include your name and preferred contact information if you wish to receive a reply.
  • Social media inquiries. Email us with questions about the Disaster Distress Helpline’s use of social media.
  • All media inquiries. Members of the media with questions about the Disaster Distress Helpline are encouraged to call the SAMHSA Media Services Team at 1-240-276-2130.

Our staff appreciate hearing from people about their experiences. SAMHSA takes feedback about our services, whether it is positive or negative, very seriously.

SAMHSA also encourages public promotion of the Disaster Distress Helpline. Anyone can use the Disaster Distress Helpline logo and telephone number on their website and link to the Disaster Distress Helpline’s materials and social media properties.

Call 211 for information about disaster-related evacuations, shelters, food and clothing distribution, volunteer opportunities, and other resources and referrals. Or visit the national 211 Call Center Search website to find the 211 information and referral center nearest you.

Last Updated: 11/11/2019

Deaf/Hard of Hearing & Spanish

Deaf/Hard of Hearing

Spanish Speakers

Twitter Tweets:

Facebook

Follow the Disaster Distress Helpline on Facebook.

Translate »